Generative AI Practice Test 2025 – Complete Exam Prep

Using AI to augment a salesperson's task of recommending merchandise can significantly enhance their ability to serve customers effectively. The correct answer illustrates a collaborative approach where the AI supports the salesperson by providing product suggestions based on inputs or criteria defined by the salesperson. This enables the salesperson to make better-informed recommendations tailored to customer needs, leveraging the system's ability to analyze data and identify patterns.

In contrast, creating a chatbot that role-plays as a customer lacks direct value in helping the salesperson with recommendations. It can simulate customer interactions but does not support the recommendation process itself. Meanwhile, a chatbot that automatically recommends products may serve a purpose, but it operates independently and does not facilitate any interaction with the salesperson, which can diminish the personalized touch that a real salesperson provides. Thus, the integration of AI to suggest products directly to the salesperson enriches the sales process, creating a more synergized experience between technology and human expertise.